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The Guide to Make Them Work

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Consumer Reactions to Digital Retailing

A Root & Associates Study, Commissioned by Contact At Once!

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Learn What Works (& What Doesn't)
Considering a digital retailing process for your brand or dealership? We’ve done the research on how to get the most from that investment. What it comes down to is this: To realize digital retailing’s full potential, you need to pair it with messaging assistance.

Take a look at what our two-part Root & Associates study uncovered in a survey of 1,000+ car buyers and shoppers and in-depth, in-person interviews.

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Consumers don’t want to navigate countless webpages to find the information they’re looking for. Whether it’s completing a transaction, checking on order status or just finding general information, consumers want answers immediately.

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Consumers don’t want to navigate countless webpages to find the information they’re looking for. Whether it’s completing a transaction, checking on order status or just finding general information, consumers want answers immediately.

Join us for a virtual event on Feb X at 11AM EST to get the playbook for bringing conversational business to life at your brand using LiveEngage — the leading conversational platform. And the only platform with SmartStack technology — an AI-based brain that orchestrates humans, systems and bots. During the webinar you’ll hear from LivePerson conversational business experts who specialize in helping brands capitalize on the conversational era.

This free guide will help you:

Understand what consumers are looking for in their online buying experience.

Learn how to provide the right kind of messaging assistance throughout.

See how digital retailing & integrated messaging can help you win with the millennial segment, too.

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Some of the world’s largest brands including T-Mobile, Sky, Hawaiian Airlines, Royal Bank of Scotland and Orange are using conversational business to create a personalized digital experience at scale to address sales and customer care related inquiries.