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The Guide to Make Them Work

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Shopper Connections that Convert

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Connect Where it Matters Most

Driving online traffic is just the first step. Now you’ve got to transform those browsers into buyers, in the midst of the most complex shopping path to date. Here’s the secret: Don’t limit shoppers’ options! Help them connect the dots from website to showroom...in whatever way is most convenient at the moment. For example:

Nearly 1 in 4 identifiable shoppers who texted a dealership purchased a vehicle
Shoppers in the chat analysis converted to sales 33% of the time while shoppers in the phone analysis converted at a rate of 28%

Request our report, Last-Mile Connections, with IHS Automotive/Polk stats and tips for moving shoppers through that last mile (from online search to showroom visit).

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Consumers don’t want to navigate countless webpages to find the information they’re looking for. Whether it’s completing a transaction, checking on order status or just finding general information, consumers want answers immediately.

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Consumers don’t want to navigate countless webpages to find the information they’re looking for. Whether it’s completing a transaction, checking on order status or just finding general information, consumers want answers immediately.

Join us for a virtual event on Feb X at 11AM EST to get the playbook for bringing conversational business to life at your brand using LiveEngage — the leading conversational platform. And the only platform with SmartStack technology — an AI-based brain that orchestrates humans, systems and bots. During the webinar you’ll hear from LivePerson conversational business experts who specialize in helping brands capitalize on the conversational era.

This free guide will help you:

Close communication gaps for online, mobile shoppers

Stay connected throughout the shopping process

Choose the right communications for conversion (based on 3 IHS Automotive/Polk analyses)

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Some of the world’s largest brands including T-Mobile, Sky, Hawaiian Airlines, Royal Bank of Scotland and Orange are using conversational business to create a personalized digital experience at scale to address sales and customer care related inquiries.