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The Guide to Make Them Work

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2016 Consumer Survey Results

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See What 1,000 Auto Shoppers Want YOU to Know

There are a lot of studies out there about how people don’t like the current car-buying experience. But what can you do to improve that experience? Well, according to this study, more convenient communication options are a start!

We asked consumers about mobile messaging with businesses, specifically dealerships: Have they used it? Would they want to? When? Does it improve their experience with that dealership? And the answer is YES.

In fact, almost 90% of shoppers surveyed said they’re more likely to buy from a business that offers them mobile messaging options!

Download the survey report today to see what else we found.

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Consumers don’t want to navigate countless webpages to find the information they’re looking for. Whether it’s completing a transaction, checking on order status or just finding general information, consumers want answers immediately.

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Consumers don’t want to navigate countless webpages to find the information they’re looking for. Whether it’s completing a transaction, checking on order status or just finding general information, consumers want answers immediately.

Join us for a virtual event on Feb X at 11AM EST to get the playbook for bringing conversational business to life at your brand using LiveEngage — the leading conversational platform. And the only platform with SmartStack technology — an AI-based brain that orchestrates humans, systems and bots. During the webinar you’ll hear from LivePerson conversational business experts who specialize in helping brands capitalize on the conversational era.

This free guide will help you:

Understand the consumer preferences for messaging with businesses vs. calls for emails

See why those options need to be available earlier in the buying process (AND in the service drive)

Learn how mobile messaging could improve the dealership experience

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Some of the world’s largest brands including T-Mobile, Sky, Hawaiian Airlines, Royal Bank of Scotland and Orange are using conversational business to create a personalized digital experience at scale to address sales and customer care related inquiries.